FAQ

About Kid Furniture

Who is Kid Furniture for?

We specialize in creating dream spaces for children of all ages – from newborns to teenagers. Our products are designed for parents, grandparents, and caregivers who value safety, quality, and thoughtful design in children’s furniture and nursery essentials.

What makes Kid Furniture different?

Our delivery process is as thoughtful as our furniture! We carefully inspect every item and coordinate deliveries to minimize wait times. From toddler beds to complete nursery sets, each piece is packaged with the same care we’d want for our own children’s spaces.

Products & Selection

What types of products do you offer?

Our complete range includes:

• Beds (Bunk/Loft, Full/Queen, Toddler/Twin)
• Nursery furniture (Cribs, Bassinets, Changing Stations)
• Storage solutions (Bookcases, Dressers, Nightstands)
• Room decor and essentials
• Safety gear and accessories

Are your products safe for children?

Absolutely! Every item undergoes rigorous inspection for safety features, from screw placements to material quality. Our convertible cribs, bunk beds, and other furniture meet or exceed all safety standards.

Do you offer complete nursery sets?

Yes! Our nursery furniture collections are designed to coordinate beautifully. We even coordinate simultaneous deliveries of multi-piece sets whenever possible.

Ordering & Payment

What payment methods do you accept?

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Is my payment information secure?

Yes, we use industry-standard encryption to protect all transactions. We never store full payment details on our servers.

Can I modify or cancel my order?

You may request changes within 1 hour of placing your order. Contact us immediately at [email protected] with your order number.

Shipping & Delivery

Where do you ship?

We ship worldwide, excluding parts of Asia and some remote regions. Contact us to confirm availability for your location.

What are my shipping options?

Express Shipping:

• Delivery: 10-15 business days after processing
• Carrier: DHL/FedEx
• Cost: $12.95 (free on orders over $50)
• Ideal for urgent needs like new arrivals

Free Standard Shipping:

• Delivery: 15-25 business days after processing
• Carrier: EMS
• Cost: FREE on orders over $50
• Perfect for planned nursery updates

How long does order processing take?

Our warehouse team carefully inspects and packages each item within 1-2 business days. You’ll receive a tracking email when your order ships.

Do you offer climate-controlled shipping?

Yes, we provide this service for delicate wooden items shipping to Oceania and other sensitive regions.

Returns & Exchanges

What is your return policy?

If any item doesn’t spark joy in your child’s space, you have 15 days from delivery to initiate a return. Our team will guide you through our simple process.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

How long do refunds take?

Once we receive your return, refunds are processed within 5-7 business days.