At Kid Furniture, we understand that creating the perfect space for your child is important. Just as we carefully craft our nursery furniture and kids’ beds, we’ve designed our returns process to be simple and stress-free. If you’re not completely satisfied with your purchase, we’re here to help.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unused, unassembled, and in original packaging). Some items may have different requirements:

Non-Returnable Items:

  • Car Seats & Accessories (for safety reasons, we cannot accept returns on these items unless defective)
  • Custom or Personalized Items (including special-order furniture pieces)
  • Clearance Items (marked as final sale)

How to Return an Item

Follow these simple steps to return your Kid Furniture purchase:

  1. Submit a Return Request within 15 days of delivery by emailing our customer service team at [email protected]. Use our template below to ensure we have all necessary information.
  2. Wait for Approval – Our team will review your request within 1-2 business days and send you return instructions.
  3. Package Your Item securely in its original packaging with all included parts and documentation.
  4. Ship Your Return using the carrier specified in your return instructions. You’re responsible for return shipping costs unless the return is due to our error.
  5. Receive Your Refund once we’ve processed your returned item (see refund timeline below).

Exchange Process

If you’d like to exchange an item for a different size, color, or product:

  1. Follow the same steps as a return, but indicate in your request that you’d like an exchange.
  2. Once we receive your return, we’ll ship your new item using your original shipping method.
  3. You’ll be responsible for any price difference and additional shipping costs if applicable.

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Dear Kid Furniture Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Reason for Return: [Reason – e.g., wrong size, defective item, etc.]
  • Preferred Resolution: [Refund/Exchange – if exchange, specify desired item]

Please let me know the next steps. Thank you!

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once we receive your return:

  • Refunds are processed within 3-5 business days after we receive and inspect the returned item.
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping costs are non-refundable unless the return is due to our error.
  • For exchanges, we’ll process your new order once we receive the return.

Important Notes:

  • Original shipping fees are non-refundable for changed mind returns.
  • Items showing signs of use or damage may be subject to a restocking fee (up to 20% of item value).
  • For defective items, please contact us immediately and include photos of the issue.

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Kid Furniture, 1670 Robinson Lane, Marietta, US 45750

We appreciate your trust in Kid Furniture to help create safe, beautiful spaces for your children!